This evaluation of the Goal Programme for Public Service Reform and Innovation was written by the IPA and includes progress on six short-term outcomes, seven factors that help or hinder public service reform and seven lessons for future public service reform.
David Sterling, Head of the Northern Ireland Civil Service launched the findings of the evaluation in Belfast. He highlighted key learning from the evaluation for the civil and public service.
https://www.youtube.com/watch?v=hGRqmtsPF_Q&feature=emb_imp_woyt